Career Profile

Innovative technical product leader with 10+ years of experience leveraging data, analytics & customer obsession to navigate ambiguous & difficult problem spaces, hands-on program management, cross-functional collaboration & KPI growth.

Experience

Lead Product Manager - DACI Data, Modeling, Analytics

Feburary 2022 - June 2024
Lowe's Inc - Kirkland, WA

0 to 1 IC PM with indirect reports enabling and accelerating incremental sales through the creation of a 1st party data platform & SME services for two high-visibility Executive Leadership Team (ELT) strategic initiatives.

  • Seeded >40 partner team applications & models enabling >$200M in incremental sales & shrank time-to-market by >50%.
  • Enabled daily optimizations of 3 OKRs & 100s of KPIs to >20 business & technical leaders impacting >200k associates.
  • Collaborated with 6 engineers to build an HDFS data platform + dozens of complex ETL Airflow pipelines that tracked and tied billions in sales & program activity to millions of customers while maintaining data integrity, SLA, & accuracy targets.
  • Collaborated with 11 analysts to provide analytics for leaders, cadenced reporting, as well as associate BI solutions.
  • Maintained regulatory (CCPA, GDPR, PCI) and security (TLS, RBAC, firewalls, 2FA, encryption, policy, secrets) compliance.
  • Recipient of numerous recognitions and accolades for taking action & showing courage in high stress situations.

Sr Manager Product Manager - Personalization

August 2019 - January 2022
Lowe's Inc - Kirkland, WA

0 to 1 management role creating the omnichannel personalization strategy, team, cloud-based platform, data, models, and integrations to drive & enable incremental sales & reduced costs through transformative 1st party solutions.

  • Exceeded aggressive KPIs driving $182m in incremental sales & >$10 million in cost savings while remaining under budget.
  • Provided vision, best practices, & integrations to CIO and below leaders enabling >$50M in partner incremental sales.
  • Hired and directly managed a team of 8 software engineers, 2 product managers, and 4 data scientists to build a Cassandra, Neo4J Graph, microservice, & machine learning platform in GCP to enable analytics & solutions.
  • Created organizational transformational change on team composition & importance of 1st party data.

Sr Program Manager - PAAS Customer Solutions

May 2016 - August 2019
Maana - Bellevue, WA

Lead successful end-to-end customer engagements & solutions on the Maana Knowledge Graph PAAS.

  • Participated or lead 12 PAAS solution engagements for customers in the Fortune 500 energy, finance, & industrial sectors. Converted 85% POCs into >$30M in platform sales.
  • Lead 3 Data Scientists & 2 engineers to design & build 6 generic customer facing ML, NLP, MV, or UI Maana PaaS modules.
  • Owned customer engagement & platform team Azure resources & budgeting (3 subscriptions, >30 resource groups).

Product Delivery Manager

December 2015 – April 2016
Rich Relevance - Seattle, WA

Responsible to shore up customer impacting tech debt in the RichRelevance Personalization SaaS PMO.

  • Reduced outstanding customer reported issues by 30%, time-to-resolution by 50%, & client debookings by 10%.
  • Successfully lobbied for 6 large customer prioritized features. Owned feature documentation, demos & marketing materials

SR CONSULTANT – CONSULTING CENTER OF EXCELLENCE

October 2014 - December 2015
Rich Relevance - San Francisco, CA & Seattle, WA

Responsible for the success of the greater consulting staff & driving select customer engagements on the RR SAAS platform.

  • Drove 50-100bps incremental sales improvements for >50 clients and evangelized best practices to responsible partners.
  • Created client specific solutions for >15 clients including Harvard Business Review, Samsung NA, Costco, CDW, and Fanatics.

Product Manager - Personalization

October 2014 - December 2015
Build.com - Chico, CA

1 to N product leader tasked to drive incremental sales through experimentation of e-commerce personalization solutions.

  • Collaborated with an engineer to build innovative solutions that resulted in >$25M in incremental sales.
  • Managed vendor co-marketing obligations including speaking at the 2014 Shop.org Merchandising Summit.

Projects

Sandbox projects where I'm looking at a problem in my own personal space, solve, and share my findings with a larger open source community.

Distribued Video Encoding - Spagetti code being refactored, leveraging Celery & FFmpeg to encode video at scale.
Anthem Tasmota to WLed Firmware Conversion - Documentation and firmware for converting cloudless smart bulbs to open source firmware.
Dell Server Rack Fan Modulation - Useful for quieting down in-office Dell rack servers.
RabbitMQ w/ Management & MQTT - Configured version of the RabbitMQ broker to include the management and MQTT broker plugins.
Gluster Contaienrzied - Containerization of Red Hat's Gluster scaling storage solution.

Skills & Proficiency

Product Strategy and Vision

Cross-functional Team Collaboration & Problem Solving

Roadmap Planning

Stakeholder Management

Agile & Scrum Methodologies

Hiring

Growth Mindset

Defining & Tracking OKRs

Product SME & Domain Expertise

Cross-functional Team Collaboration & Problem Solving

Resource Management

Risk Management

Regulatory & Compliance

Python including Celery, MQTT, basic microservices,APIs

Linux (Ubuntu)

Architecture

Containerization, Container, Orchestration (Kubernetes)

Database Management

Azure

Machine Vision

Large Language Models, GitHub Copilot, ChatGPT 4o

IOT and device firmware

Git

Data Driven Decisioning

SQL (Trino, MySQL, Postgres, SQLite, Hive, Impala)

Metrics Interpretation

Data analysis

Anomaly Detection

General Statistics