Career Profile
Innovative technical product leader with 10+ years of experience leveraging data, analytics & customer obsession to navigate ambiguous & difficult problem spaces, hands-on program management, cross-functional collaboration & KPI growth.
Experience
0 to 1 IC PM with indirect reports enabling and accelerating incremental sales through the creation of a 1st party data platform & SME services for two high-visibility Executive Leadership Team (ELT) strategic initiatives.
- Seeded >40 partner team applications & models enabling >$200M in incremental sales & shrank time-to-market by >50%.
- Enabled daily optimizations of 3 OKRs & 100s of KPIs to >20 business & technical leaders impacting >200k associates.
- Collaborated with 6 engineers to build an HDFS data platform + dozens of complex ETL Airflow pipelines that tracked and tied billions in sales & program activity to millions of customers while maintaining data integrity, SLA, & accuracy targets.
- Collaborated with 11 analysts to provide analytics for leaders, cadenced reporting, as well as associate BI solutions.
- Maintained regulatory (CCPA, GDPR, PCI) and security (TLS, RBAC, firewalls, 2FA, encryption, policy, secrets) compliance.
- Recipient of numerous recognitions and accolades for taking action & showing courage in high stress situations.
0 to 1 management role creating the omnichannel personalization strategy, team, cloud-based platform, data, models, and integrations to drive & enable incremental sales & reduced costs through transformative 1st party solutions.
- Exceeded aggressive KPIs driving $182m in incremental sales & >$10 million in cost savings while remaining under budget.
- Provided vision, best practices, & integrations to CIO and below leaders enabling >$50M in partner incremental sales.
- Hired and directly managed a team of 8 software engineers, 2 product managers, and 4 data scientists to build a Cassandra, Neo4J Graph, microservice, & machine learning platform in GCP to enable analytics & solutions.
- Created organizational transformational change on team composition & importance of 1st party data.
Lead successful end-to-end customer engagements & solutions on the Maana Knowledge Graph PAAS.
- Participated or lead 12 PAAS solution engagements for customers in the Fortune 500 energy, finance, & industrial sectors. Converted 85% POCs into >$30M in platform sales.
- Lead 3 Data Scientists & 2 engineers to design & build 6 generic customer facing ML, NLP, MV, or UI Maana PaaS modules.
- Owned customer engagement & platform team Azure resources & budgeting (3 subscriptions, >30 resource groups).
Responsible to shore up customer impacting tech debt in the RichRelevance Personalization SaaS PMO.
- Reduced outstanding customer reported issues by 30%, time-to-resolution by 50%, & client debookings by 10%.
- Successfully lobbied for 6 large customer prioritized features. Owned feature documentation, demos & marketing materials
Responsible for the success of the greater consulting staff & driving select customer engagements on the RR SAAS platform.
- Drove 50-100bps incremental sales improvements for >50 clients and evangelized best practices to responsible partners.
- Created client specific solutions for >15 clients including Harvard Business Review, Samsung NA, Costco, CDW, and Fanatics.
1 to N product leader tasked to drive incremental sales through experimentation of e-commerce personalization solutions.
- Collaborated with an engineer to build innovative solutions that resulted in >$25M in incremental sales.
- Managed vendor co-marketing obligations including speaking at the 2014 Shop.org Merchandising Summit.
Projects
Sandbox projects where I'm looking at a problem in my own personal space, solve, and share my findings with a larger open source community.